01603 216430

01603 216430

Privacy Policy & Terms and Conditions

Norwich Spinal Health

Old Palace, 252 Heigham Street, Norwich, Norfolk, NR2 4LQ

Effective Date: 18th March 2025

1. Introduction

Welcome to Norwich Spinal Health (“we,” “our,” or “us”). By using our website (the “Site”) and services, you agree to be bound by these Privacy Policy & Terms and Conditions (“Agreement”). This document outlines how we collect, use, and protect your personal information and the terms governing your use of our website and services.

If you do not agree with any part of this Agreement, please do not use our website or services.

Privacy Policy

2. Information We Collect

We may collect and process the following types of personal data:

• Personal Details: Name, contact information (email, phone number, address), and date of birth.

• Medical Information: Relevant health history, treatment details, and appointment records (if you are a patient).

• Payment Information: Billing details and transaction records when paying for services.

• Website Usage Data: Information collected via cookies, IP addresses, and browsing activity on our website.

3. How We Use Your Information

We use your personal data to: • Provide chiropractic and spinal health services. • Manage appointments, records, and patient communication. • Process payments and send invoices. • Improve our website and services. • Comply with legal and regulatory obligations.

4. Data Protection & Security

We take the security of your personal information seriously. We implement technical and organisational measures to safeguard your data. However, no method of electronic transmission or storage is 100% secure.

5. Sharing Your Information

We do not sell or rent your personal data. We may share information with:

• Medical professionals when necessary for your treatment.

• Third-party service providers (e.g., payment processors, IT support) who assist in operating our business.

• Legal authorities if required by law.

6. Your Rights

You have the right to:

• Request access to your personal data.

• Request corrections to inaccurate information.

• Request deletion of your data (subject to legal obligations).

• Object to certain types of data processing. To exercise these rights, please contact us at [email protected].

7. Cookies & Website Tracking

We use cookies to enhance your browsing experience. By using our website, you consent to our use of cookies. You can adjust cookie settings in your browser.

Terms and Conditions

8. Use of Our Services

By booking an appointment or using our website, you agree to:

• Provide accurate personal and medical information.

• Follow our clinic’s policies regarding cancellations, payments, and conduct.

• Use our website lawfully and not for malicious or fraudulent purposes.

9. Appointments & Cancellations

• Appointments can be booked online, via phone, or in person.

• Cancellations or reschedules require at least 24 hours’ notice.

• Late cancellations may be subject to a fee.

10. Payment Terms

• Payment is required at the time of service unless agreed otherwise.

• We accept cash, card payments, and other approved payment methods.

• Outstanding balances must be cleared before further treatments.

11. Limitation of Liability

While we strive to provide the highest standard of care, we are not responsible for:

• Personal injury or adverse reactions beyond our reasonable control.

• Loss or damage of personal property on our premises.

• Technical issues affecting website accessibility.

12. Changes to This Agreement

We may update this Agreement from time to time. Changes will be posted on our website with the revised effective date.

13. Contact Information

If you have any questions, please contact us at: Norwich Spinal Health Old Palace, 252 Heigham Street, Norwich, Norfolk, NR2 4LQ Email:

[email protected]

Phone: 01603 216430

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